FREQUENTLY ASKED QUESTIONS (FAQS)

Ordering

Is the picture on your website exactly the same as what I’ll receive?
Usually, yes. However, costume styles (colors and fabrics) are subject to change without notice during production. Unfortunately, these changes are beyond our control. We work hard to update our website descriptions and images as soon as we become aware of discrepancies, but manufacturers do not always notify us about the changes. We apologize for any inconvenience this may cause and thank you for your understanding.

How do I determine what size to order?
Size charts are available for all products. It is important to understand that while the sizing information provided by the manufacturer is generally accurate for the measurements indicated, a costume will rarely fit every person as if it were tailor made for that person. For example, while a costume may fit based on waist or hip measurements, the inseam length or sleeve length may be slightly off. Therefore, in some cases, alterations may be required. We do recommend, however, that you order the larger size when debating between two sizes, since most costume materials do not offer a lot of stretch.

Can I make a purchase for someone else?
Yes. You may purchase an item from our website and have it shipped to an address other than yours. Please note that you must use the Paypal payment method in order to enter in a different shipping address.

Do you sell wholesale or offer bulk order discounts?
Yes, we do. Please contact our team with the details via lovazistore@gmail.com or call us at +86 17765819031.

After my order is submitted, can I make changes to it or cancel it?
If you need to make changes to your order or cancel it, please contact us immediately. Because we have a very short processing time, there is a very small window for when we can make changes or cancellations. Once an order has been processed and marked as shipped, we will not be able to cancel or change it in any way.

Shipping

Do you ship to P.O. Boxes?
Yes, we do. Please make sure that while checking out, you select a USPS shipping method. Any other shipping method is invalid and may result in a cancelled order.

How can I track my order?
When your order leaves our warehouse, you will receive a shipping confirmation email. In this email, we will include a tracking number with a link to track your order on the FedEx, 4PX, YUNEXPRESS or USPS website.

Payment

What payment options do you offer?
We currently accept Paypal or COD shipments.

Do you charge tax?
We do charge sales tax for all orders, different state will be charged with different tax rate according to state and local taxes.

Problem With Your Order

I didn’t receive an order confirmation email. How do I know if my order has been received by lovazi.com?
All order confirmation emails are sent out automatically once an order is submitted. Please be sure to check your spam or junk mail folder. If you are unable to locate it, you may contact us with the name and email address used so that we can check to see if your order went through.

I received a partial shipment. What do I do?
In some instances, we may ship items separately due to size and availability. Items that are shipped separately may arrive on different days. With that said, we do recommend that you contact us if you find an item missing from your shipment so that we can follow up on the matter.

My shipment was returned to you. What do I do?
If your shipment was returned to us for any reason, please contact us immediately. As noted in our return policy, all undeliverable or refused packages may be subject to a fee. We are unable to reship orders that are returned to us as undeliverable. If you still wish to receive your item(s), you will have to place a new order.

What do I do if the items I received in my shipment are not what I ordered?
If we made a mistake in the fulfillment of your order, please contact us immediately.

I received my shipment, but one of the items is broken or missing. What do I do?
If an item in your order is missing or broken, please contact us immediately.

Returns/Exchanges

How do I return something?
For more information about returns or exchanges, please view our Return Policy.