Return Policy

By placing an order through Lovazi you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. 

A. 30 DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

B. RETURN PROCESS

To start a return, you can contact us at lovazistore@gmail.com or Call Us at +86 17765819031. If your return is accepted, We’ll provide you a return address via email to send the product back. The inspection could take around 1-7 business days, as well as instructions on how and where to send your package. You must ship it back at your own return shipping expense. When purchasing, regardless of whether there is free shipping or shipping fees incurred, once we receive the parcel, the shipping cost of the purchased products will deducted upon refund. Items sent back to us without first requesting a return will not be accepted.

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, please contact our customer support and they will provide you the shipping address. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at lovazistore@gmail.com or Call Us at +86 17765819031.

E. RESTOCKING FEE

We do not charge a restocking fee on returns.

F. RETURN SHIPPING FEE

The return shipping fee must be borne by the customer himself.

G. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it normally take 3-7 days for the  bank to process and post the refund too.

H. LATE OR MISSING REFUNDS 

If you haven't received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you've waited up to 7 days and you still have not received your refund, please contact us at lovazistore@gmail.com or Call Us at +86 17765819031.